---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/10005#article
headline: "10005: Voice calling has been disabled for this account"
url: https://www.twilio.com/docs/api/errors/10005
inLanguage: en
dateModified: 2026-03-11T18:38:39.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 10005: Voice calling has been disabled for this account

Log Type: APPLICATION

Log Level: ERROR

## Description

Voice calling has been disabled for this account.

### Possible causes

Voice Calling has been disabled by Twilio.

Potential causes may be:

* Your account requires an approved Primary Customer Profile
* Your account has been flagged for review due to suspicious activity

### Possible solutions

* Please create a Primary Customer Profile to enable Voice calling through [Trust Hub](https://console.twilio.com/us1/account/trust-hub/customer-profiles).
* If you received an email regarding your account being compromised, please also follow the instructions in the email.