---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/11002#article
headline: "11002: Authorized Representative must have a valid US phone number (+1)."
url: https://www.twilio.com/docs/api/errors/11002
inLanguage: en
dateModified: 2026-04-29T19:18:40.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 11002: Authorized Representative must have a valid US phone number (+1).

Log Type: TWILIO

Log Level: ERROR

## Description

This error occurs when the Authorized Representative phone number in the linked Business Profile is not a valid United States phone number. For Voice Integrity registration, the linked profile must include an authorized representative with a valid US phone number, and the phone number field for an authorized representative must be provided in `E.164` format.

### Possible causes

* The Authorized Representative phone number does not begin with `+1`.
* The phone number is incomplete, contains invalid characters, or is not formatted in `E.164`.
* The wrong contact number was entered for the authorized representative in the linked Customer Profile or Business Profile.

### Possible solutions

* Update the linked profile with an Authorized Representative phone number that begins with `+1`.
* Enter the phone number in `E.164` format, for example `+14155552671`.
* Review the Authorized Representative details in Trust Hub, correct the phone number, and resubmit the profile if it was rejected during vetting.
* If you are registering for Voice Integrity, confirm that the linked Business Profile also meets the other required prerequisites, including a valid US business address and a secure website URL that uses `https://`.

#### Additional resources

* [Voice Integrity Onboarding](/docs/voice/spam-monitoring-with-voiceintegrity/voice-integrity-onboarding)
* [Voice Integrity Onboarding in the Twilio Console](/docs/voice/spam-monitoring-with-voiceintegrity/voice-integrity-onboarding/voiceintegrity-onboarding-in-the-twilio-console)
* [Trust Hub](/docs/trust-hub)