---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/11005#article
headline: "11005: Voice Integrity rejected as linked Business profile is not in approved status"
url: https://www.twilio.com/docs/api/errors/11005
inLanguage: en
dateModified: 2026-04-29T19:18:40.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 11005: Voice Integrity rejected as linked Business profile is not in approved status

Log Type: TWILIO

Log Level: ERROR

## Description

Your Voice Integrity Bundle can't be approved when the linked Business Profile is not in `twilio-approved` status. To use Voice Integrity, create a Business Profile in Trust Hub, submit it for vetting, and connect the Voice Integrity Trust Product to an approved profile.

### Possible causes

* The Business Profile linked to your Voice Integrity Bundle was rejected during vetting.
* Twilio could not validate some of the business information in the linked profile.
* The linked profile has not reached the `twilio-approved` status required to use Trust Products.

### Possible solutions

* In the Twilio Console, go to Trust Hub > Customer Profiles and review the rejection reason for the linked Business Profile.
* Correct the business information that could not be validated, then resubmit the profile for review.
* Make sure the Voice Integrity Trust Product is linked to a Business Profile in `twilio-approved` status before you submit it again.
* Confirm that the phone numbers you want to register are already assigned to that same approved Business Profile before you assign them to the Voice Integrity Trust Product.

#### Additional resources

* [Voice Integrity Onboarding](/docs/voice/spam-monitoring-with-voiceintegrity/voice-integrity-onboarding)
* [Trust Hub](/docs/trust-hub)
* [CustomerProfile Resource](/docs/trust-hub/trusthub-rest-api/customer-profiles)