---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/11015#article
headline: "11015: Logo does not comply with branding guidelines"
url: https://www.twilio.com/docs/api/errors/11015
inLanguage: en
dateModified: 2026-10-07T05:21:12.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 11015: Logo does not comply with branding guidelines

Log Type: TWILIO

Log Level: ERROR

## Description

The logo contains content that is prohibited under Branded Calling guidelines. Prohibited content includes content that involves sex, hate, alcohol, firearms, or tobacco (SHAFT), government-impersonation keywords, offensive or defamatory language, or material that promotes illegal activity.

### Possible causes

* The logo contains SHAFT content, even if it forms part of the legal business name.
* The logo contains prohibited keywords such as `FBI`, `Social Security Administration`, `Government`, `Police`, or `Medicare`.
* The logo contains offensive, defamatory, profane, or racially insensitive content or acronyms.
* The logo promotes illegal drugs, gambling, methods to evade legal penalties, threatening content, or terrorism and criminal activities.

### Possible solutions

* Review and update the logo to remove all prohibited or offensive content.
* Ensure the updated content aligns with the registered business and does not fall within any prohibited category.
* If you believe your business does not fall within a prohibited category, contact Twilio Support at trusthub-verify@twilio.com with additional information explaining your business.
* Resubmit the registration for re-verification.

#### Additional resources

* [US Enhanced Branded Calling](/docs/voice/branded-calling/us-enhanced#logo-restrictions)