---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/11020#article
headline: "11020: Call reason must not contain a web link"
url: https://www.twilio.com/docs/api/errors/11020
inLanguage: en
dateModified: 2026-10-07T05:21:12.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 11020: Call reason must not contain a web link

Log Type: TWILIO

Log Level: ERROR

## Description

The call reason submitted in the registration includes a web link, which is not permitted.

### Possible causes

* The call reason contains a URL or web link.

### Possible solutions

* Review and update the call reason to remove any web links.
* Ensure the call reason accurately reflects the purpose of the call and aligns with the declared use case.
* Resubmit the registration for re-verification.

#### Additional resources

* [US Enhanced Branded Calling](/docs/voice/branded-calling/us-enhanced#call-reason-restrictions)