---
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"@id": https://www.twilio.com/docs/api/errors/11022#article
headline: "11022: Brand Verification — No Customer Response"
url: https://www.twilio.com/docs/api/errors/11022
inLanguage: en
dateModified: 2026-10-07T05:21:12.000Z
author:
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  name: Twilio Developer Education Team
publisher:
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  name: Twilio
---

# 11022: Brand Verification — No Customer Response

Log Type: TWILIO

Log Level: ERROR

## Description

The authorized contact did not respond to the verification email requesting confirmation of brand details and Letter of Authorization (LOA).

### Possible causes

* The verification email may have been routed to spam, the brand contact email on the submission may be incorrect or no longer active.

### Possible solutions

* Verify that the authorized contact email on the registration is correct, active, and monitored by the authorized contact. Check spam and junk folders for the verification email.

#### Additional resources

* [Getting Started Branded Calling](/docs/voice/branded-calling)