--- "@context": https://schema.org "@type": TechArticle "@id": https://www.twilio.com/docs/api/errors/13225#article headline: "13225: Dial: Call blocked by Twilio" url: https://www.twilio.com/docs/api/errors/13225 inLanguage: en dateModified: 2026-06-08T11:38:30.000Z author: "@type": Organization name: Twilio Developer Education Team publisher: "@type": Organization name: Twilio --- # 13225: Dial: Call blocked by Twilio Log Type: APPLICATION Log Level: ERROR ## Description Twilio blocked the outbound call before `` connected it to the destination number. This usually happens when the destination is identified as high risk for fraud, a regulatory restriction prevents the call, or your account does not have a valid Primary Customer Profile for calls to a `+1` destination. ### Possible causes * The destination was identified as a high-risk fraud target. * Regulatory requirements prevent Twilio from completing the call to that destination. * You are placing a call to a `+1` destination and your account does not have a valid Primary Customer Profile in Trust Hub. This can occur when: * Your account does not have a Primary Customer Profile. * Your account was created outside the United States or Canada after October 8, 2025 and only has an Individual Primary Customer Profile. In that case, an Individual profile does not satisfy the requirement for calling `+1` destinations. ### Possible solutions * Confirm that you need to call the destination. If the number is legitimate and Twilio blocked it incorrectly, contact Support through the Console or Help Center and ask for the destination to be reviewed. * If you are calling a `+1` destination, verify that your account has an approved Primary Customer Profile in Trust Hub. If your account was created outside the United States or Canada after October 8, 2025, create a Business Primary Customer Profile and submit it for review before retrying the call. * Review the destination country's voice regulatory requirements and make sure your calling use case and number configuration comply before you retry the call. #### Additional resources * [Trust Hub](/docs/trust-hub) * [Console: Create a Primary Customer Profile](/docs/trust-hub/trusthub-rest-api/console-create-a-primary-customer-profile) * [Requirements for Calling US and Canada Numbers (+1 Country Code)](https://help.twilio.com/articles/42720101060379)