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headline: "13620: Record: Transcription not available for this recording"
url: https://www.twilio.com/docs/api/errors/13620
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dateModified: 2026-03-11T18:38:39.000Z
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# 13620: Record: Transcription not available for this recording

Log Type: APPLICATION

Log Level: WARNING

## Description

Record: Transcription feature not available for this recording.

### Possible causes

Transcription feature not supported for recordings when your account has one or more of the following features enabled: Recording Encryption, PCI recordings.

### Possible solutions

Contact support to disable the corresponding feature(s) on your account.