---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/16102#article
headline: "16102: Voice Recording: Unavailable because recording is silent"
url: https://www.twilio.com/docs/api/errors/16102
inLanguage: en
dateModified: 2026-03-20T20:33:25.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 16102: Voice Recording: Unavailable because recording is silent

Log Level: WARNING

## Description

Twilio does not store a recording when the audio is silent and your account is set to automatically delete silent recordings. In that case, the recording is marked as `absent` and is unavailable for access.

### Possible causes

* The recording contained only silence.
* Silent recordings are configured to be automatically deleted on your account.

### Possible solutions

* Contact Twilio Support to change the silent-recording deletion setting if you need to retain silent recordings.
* If you do not need to keep silent recordings, no action is required.

#### Additional resources

* [TwiML Voice: `<Recording>`](/docs/voice/twiml/recording)
* [Recordings resource](/docs/voice/api/recording)