---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/17000#article
headline: "17000: Forbidden to access data"
url: https://www.twilio.com/docs/api/errors/17000
inLanguage: en
dateModified: 2026-03-11T18:38:39.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 17000: Forbidden to access data

Log Type: APPLICATION

Log Level: ERROR

## Description

This error code is returned when an account is trying to access a resource created by another account. Note: parent accounts can access subaccount resources, but subaccounts cannot access parent account resources, or other subaccounts under the same parent account.

### Possible causes

This error code is also returned when an account is attempting to access a resource where Voice Insights Advanced Features has not been enabled on that account.

### Possible solutions

Once enabled future calls will be retrievable via API.