---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/18004#article
headline: "18004: Redactions in document."
url: https://www.twilio.com/docs/api/errors/18004
inLanguage: en
dateModified: 2026-03-11T18:38:39.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 18004: Redactions in document.

Log Type: APPLICATION

Log Level: ERROR

## Description

The supporting document you submitted had redactions or covered information that is required for the regulatory requirement.

### Possible causes

Uploading a document with obscured or redacted information.

### Possible solutions

Re-upload the Supporting Document without any redactions or covered portions. For any ID document, make sure to provide a color copy of the ID document without any reductions. Make sure that all the edges of the ID document and MRZ data for passports are visible.