---
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"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/18007#article
headline: "18007: Incomplete document submission."
url: https://www.twilio.com/docs/api/errors/18007
inLanguage: en
dateModified: 2026-03-11T18:38:39.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 18007: Incomplete document submission.

Log Type: APPLICATION

Log Level: ERROR

## Description

The Proof of Identity needs to show the front and back of the ID. Your uploaded proof of Identity does not have both sides.

### Possible causes

Your uploaded proof of Identity does not have both sides.

### Possible solutions

Please upload a copy of both sides and make sure to upload them in one document.