---
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"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/18008#article
headline: "18008: Name mismatch (Proof of Identity)"
url: https://www.twilio.com/docs/api/errors/18008
inLanguage: en
dateModified: 2026-03-11T18:38:39.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 18008: Name mismatch (Proof of Identity)

Log Type: APPLICATION

Log Level: ERROR

## Description

The individual's name on the Proof of Identity document does not match the information entered in the Bundle.

### Possible causes

The name on the Proof of Identity document does not match what's submitted in the first name / last name fields.

### Possible solutions

Please ensure the names match exactly and that all the individual's last names are provided. Please amend firstly the name in the Business & legal representative information / Individual information section of the bundle, and then in the Bundle fields under the uploaded supporting document.