---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/18056#article
headline: "18056: Missing Work Email for Authorized Representative"
url: https://www.twilio.com/docs/api/errors/18056
inLanguage: en
dateModified: 2026-06-08T11:29:20.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 18056: Missing Work Email for Authorized Representative

Log Type: APPLICATION

Log Level: ERROR

## Description

Provide the Authorized Representative's work email when you submit regulatory compliance information for a phone number request. Twilio returns this error when that required value is missing.

### Possible causes

* You submitted a Regulatory Bundle without a work email for the Authorized Representative.
* The Authorized Representative information is incomplete.
* You created or updated the bundle without filling in all required fields for the regulation tied to your phone number request.

### Possible solutions

* Open the Regulatory Bundle and add the Authorized Representative's work email.
* Review the required fields for the regulation you are satisfying and make sure the Authorized Representative information is complete before you resubmit.
* If the bundle was rejected, review the rejection reason in Console, update the missing information, and submit the bundle again.

#### Additional resources

* [Getting Started: Phone Number Regulatory Compliance](/docs/phone-numbers/regulatory/getting-started)
* [Bundles Resource](/docs/phone-numbers/regulatory/api/bundles)
* [Understanding Regulatory Bundle Rejections](https://help.twilio.com/articles/16066152436507-Understanding-Regulatory-Bundle-Rejections)