---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/19014#article
headline: "19014: Can fetch contact either by unique_customer_provided_id or channel "
url: https://www.twilio.com/docs/api/errors/19014
inLanguage: en
dateModified: 2026-03-11T18:38:39.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 19014: Can fetch contact either by unique\_customer\_provided\_id or channel 

Log Type: APPLICATION

Log Level: ERROR

## Description

Contact fetch request should contain unique\_customer\_provided\_id or channel, not both

### Possible causes

Contact fetch request contains both unique\_customer\_provided\_id and channel

### Possible solutions

Contact can be fetched either by unique\_customer\_provided\_id or by channel