---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/21472#article
headline: "21472: Account is not active"
url: https://www.twilio.com/docs/api/errors/21472
inLanguage: en
dateModified: 2025-12-18T21:40:49.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 21472: Account is not active

Log Level: ERROR

## Description

The AccountSid you specified is not an active Twilio Account. To transfer the account, you must supply an Active 34 character AccountSid .