---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/21721#article
headline: "21721: Cannot import Campaign Verify token due to incompatible A2P brand"
url: https://www.twilio.com/docs/api/errors/21721
inLanguage: en
dateModified: 2026-10-27T13:08:36.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 21721: Cannot import Campaign Verify token due to incompatible A2P brand

Log Type: APPLICATION

Log Level: ERROR

## Description

The attempt to import a Campaign Verify token to your brand failed because your A2P brand is in an incompatible state.

### Possible causes

* Your A2P brand has a status of `FAILED` meaning the brand was not successfully registered
* Your A2P brand is of type `STARTER` meaning it is a starter brand, not a standard brand

### Possible solutions

* Verify if the Brand Registration SID has been registered successfully by checking the `status` field using the [Brand API](/docs/messaging/compliance/a2p-10dlc/onboarding-isv-api). If the brand has been registered successfully, it will have a status of `APPROVED`. If this is the case, try to import the token again.
* Verify that the Brand Registration SID is of the correct type by checking the `brand_type` field using the [Brand API](/docs/messaging/compliance/a2p-10dlc/onboarding-isv-api). The brand should have a type of "STANDARD." If the `brand_type` is `STARTER`, the brand does not support importing a Campaign Verify token. Once you've verified that you are using a standard brand, try to import the token again

### Additional resources

* [Troubleshooting A2P 10DLC Standard/LVS Brands](/docs/messaging/compliance/a2p-10dlc/troubleshooting-a2p-brands/troubleshooting-and-rectifying-a2p-standardlvs-brands)