---
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"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/22152#article
headline: "22152: Port In Error - Phone number is inactive or disconnected"
url: https://www.twilio.com/docs/api/errors/22152
inLanguage: en
dateModified: 2026-03-11T18:38:39.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 22152: Port In Error - Phone number is inactive or disconnected

Log Type: CARRIER

Log Level: ERROR

## Description

The phone number is inactive or disconnected on the losing carrier and so cannot be ported.

### Possible causes

The phone number is inactive or disconnected on the losing carrier and so cannot be ported.

### Possible solutions

Contact the phone number's current carrier to reactivate the phone number, so that you can port it to Twilio.