---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/25010#article
headline: "25010: The primary email address is missing for the user"
url: https://www.twilio.com/docs/api/errors/25010
inLanguage: en
dateModified: 2026-03-11T18:38:39.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 25010: The primary email address is missing for the user

Log Type: APPLICATION

Log Level: ERROR

## Description

The primary email address is missing for the user.

### Possible causes

* The request doesn't contain email addresses
* The request contains more than one email address and doesn't specify "primary" attribute

### Possible solutions

To resolve this issue, mark one of the provided emails as the primary email address. Additionally, ensure that at least one of the email addresses matches the user's username. This alignment is necessary to fulfill the primary email address requirement.