---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/25014#article
headline: "25014: The primary email address does not match the username"
url: https://www.twilio.com/docs/api/errors/25014
inLanguage: en
dateModified: 2026-03-11T18:38:39.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 25014: The primary email address does not match the username

Log Type: APPLICATION

Log Level: ERROR

## Description

The primary email address does not match the username.

### Possible causes

The user's primary email address does not match with the specified username.

### Possible solutions

Ensure that the primary email address matches the user's username.