---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/30801#article
headline: "30801: Verification rejection - Contact must be a business representative"
url: https://www.twilio.com/docs/api/errors/30801
inLanguage: en
dateModified: 2026-05-01T15:41:06.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 30801: Verification rejection - Contact must be a business representative

Log Type: APPLICATION

Log Level: ERROR

## Description

Your verification request was rejected because the business contact on the submission doesn't appear to be a real person authorized to represent the business. Messaging traffic on the phone number is blocked until the number is verified.

### Possible causes

* `businessContactFirstName` and `businessContactLastName` don't identify a real person for the business or organization using the phone number.
* You entered a generic role or title, such as Admin or Support, instead of an authorized business representative.
* You submitted an incomplete contact name, such as a partial name or a missing first or last name.

### Possible solutions

* Update `businessContactFirstName` and `businessContactLastName` with the full first and last name of a real person who is authorized to represent the business using the phone number.
* Make sure the contact details you submit belong to that business representative, including `businessContactEmail` and `businessContactPhone`. Format `businessContactPhone` in `E.164`.
* If the request is eligible for resubmission, correct the contact information and resubmit it from the Regulatory Information tab in Console, or update the verification request through the verification API.