---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/30809#article
headline: "30809: Verification rejection - Charity must provide 501(c)(3) verification"
url: https://www.twilio.com/docs/api/errors/30809
inLanguage: en
dateModified: 2026-05-01T15:41:06.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 30809: Verification rejection - Charity must provide 501(c)(3) verification

Log Type: APPLICATION

Log Level: ERROR

## Description

This error indicates that your verification submission was rejected because the business was identified as a charitable organization soliciting donations, but the submission didn't provide enough proof of 501(c)(3) status. Messaging traffic on the phone number is blocked until the number is verified.

### Possible causes

* The submission identifies the business as a charity or nonprofit, but no 501(c)(3) tax-exempt verification was provided.
* The accreditation URL is missing or invalid.
* The submitted business details don't confirm nonprofit status.

### Possible solutions

* Confirm that your organization is registered as a 501(c)(3) tax-exempt entity.
* Provide a valid accreditation URL from a recognized nonprofit source such as BBB Wise Giving Alliance, Charity Navigator, or GuideStar.
* Make sure the organization name and other submitted details match your official nonprofit records.
* Update the rejected verification request with the correct nonprofit verification details and resubmit it.