---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/30971#article
headline: "30971: Business contact email cannot be verified"
url: https://www.twilio.com/docs/api/errors/30971
inLanguage: en
dateModified: 2026-10-27T13:08:36.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 30971: Business contact email cannot be verified

Log Type: APPLICATION

Log Level: ERROR

## Description

The contact email address cannot be verified as associated with your business. Use an official business-domain address where available. A free-provider address may be accepted when its association with the business can be verified from the evidence described below.

### Possible causes

* A personal or free email domain (such as @gmail.com) was provided instead of a business domain, and it cannot be verified on your website.
* The email domain does not correspond to your business name.
* The email domain provided does not match the official business email domain listed on your corporate website.

### Possible solutions

* Use an email address on your business's official domain (for example, name@yourcompany.com).
* If you use a free-provider address, provide evidence that verifies its association with the business.
* If you use a free provider address, make sure that exact address is published on your official website or social media so it can be verified.

### Additional resources

* [A2P 10DLC Campaign Onboarding Guide](https://help.twilio.com/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices)
* [Troubleshooting and rectifying Campaigns](/docs/messaging/compliance/a2p-10dlc/troubleshooting-a2p-brands/troubleshooting-and-rectifying-a2p-campaigns-1)