---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/32020#article
headline: "32020: SHAKEN/STIR call verification failed due to invalid passport from customer"
url: https://www.twilio.com/docs/api/errors/32020
inLanguage: en
dateModified: 2026-08-20T12:35:02.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 32020: SHAKEN/STIR call verification failed due to invalid passport from customer

Log Type: APPLICATION

Log Level: ERROR

## Description

Twilio cannot verify incoming PASSporT from customer

### Possible causes

See the error message for details

### Possible solutions

The call is rejected. Reattempt the call with a new passport.