---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/32602#article
headline: "32602: Virtual Agent: Invalid Connector"
url: https://www.twilio.com/docs/api/errors/32602
inLanguage: en
dateModified: 2026-06-08T11:38:30.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 32602: Virtual Agent: Invalid Connector

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when the connector referenced by `<VirtualAgent>` is not valid for the call. The `connectorName` attribute is required, and its value must match the connector's Unique Name from your Dialogflow CX connector configuration.

### Possible causes

* The value passed in `connectorName` does not match an existing Dialogflow CX connector.
* The referenced connector exists, but it is not a valid `<VirtualAgent>` connector.
* Your TwiML does not include the required `connectorName` attribute on `<VirtualAgent>`.

### Possible solutions

* Verify that you completed the Dialogflow CX one-click integration so Twilio created a Dialogflow CX Connector for your agent.
* Review your Dialogflow connectors in Twilio Console, then copy the connector's Unique Name into the `<VirtualAgent>` `connectorName` attribute.
* Make sure your call flow uses `<Connect><VirtualAgent>` and that the TwiML you return includes `connectorName` on `<VirtualAgent>`.

#### Additional resources

* [TwiML Voice: `<VirtualAgent>` with Dialogflow CX](/docs/voice/twiml/connect/virtualagent/virtualagent-dialogflow-cx)
* [Dialogflow CX Onboarding Guide](/docs/voice/virtual-agent/dialogflow-cx-onboarding)
* [Virtual Agent overview](/docs/voice/virtual-agent)