---
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"@id": https://www.twilio.com/docs/api/errors/32604#article
headline: "32604: Virtual Agent: Internal Error"
url: https://www.twilio.com/docs/api/errors/32604
inLanguage: en
dateModified: 2026-03-11T20:01:16.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 32604: Virtual Agent: Internal Error

Log Type: TWILIO

Log Level: ERROR

## Description

A 32604 Error is an indication that there is an internal server error and some internal services failed.

### Possible causes

* Some error occurred during communication with Twilio internal services.

### Possible solutions

* If this is a continuous experience, please contact Twilio Support.