---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/32605#article
headline: "32605: Virtual Agent: PCI Error"
url: https://www.twilio.com/docs/api/errors/32605
inLanguage: en
dateModified: 2026-03-11T20:01:16.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 32605: Virtual Agent: PCI Error

Log Type: APPLICATION

Log Level: ERROR

## Description

A 32605 Error is an indication that the `<VirtualAgent>` TwiML contains an invalid or insecure URL in the statusCallback attribute when PCI mode is enabled on your account

### Possible causes

* `<VirtualAgent>` statusCallback attribute contains an invalid URL
* `<VirtualAgent>` statusCallback attribute does not specify scheme https

### Possible solutions

* Ensure that the `<VirtualAgent>` TwiML statusCallback attribute contains a valid URL format with scheme https