---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/32606#article
headline: "32606: Virtual Agent: Resume Error"
url: https://www.twilio.com/docs/api/errors/32606
inLanguage: en
dateModified: 2026-03-11T20:01:16.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 32606: Virtual Agent: Resume Error

Log Type: APPLICATION

Log Level: ERROR

## Description

A 32606 Error is an indication that the `<VirtualAgent>` TwiML contains an invalid or unauthorized configuration for resuming an existing conversation.

### Possible causes

* \<Config name="resumeEndUserId"> element referenced in TwiML contains an invalid value
* \<Config name="resumeEndUserId"> element referenced in TwiML is not authorized to resume the conversation from the current Call SID

### Possible solutions

* Check the value of the \<Config name="resumeEndUserId"> element referenced in TwiML
* Ensure the resume attempt is made from the same Call SID which created the conversation
* Check the VirtualAgentProviderError included in the webhook to the action url or the Debugger message in Console for further information. For additional assistance, please contact Twilio Support.