---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/32655#article
headline: "32655: Real-time Transcriptions: Intelligence Service Unreachable"
url: https://www.twilio.com/docs/api/errors/32655
inLanguage: en
dateModified: 2026-03-11T20:01:16.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 32655: Real-time Transcriptions: Intelligence Service Unreachable

Log Type: TWILIO

Log Level: WARNING

## Description

A 32655 Error indicates a connection to the configured Intelligence Service could not be established due to an internal error. While you will continue to receive real-time transcription events, no Language Operators will be executed, and the transcript will not be saved

### Possible causes

* Some internal error occurred while trying to establish connection with the configured Intelligence service

### Possible solutions

* If this is a continuous experience, please contact Twilio Support