---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/420013#article
headline: "420013: Knowledge base update failed"
url: https://www.twilio.com/docs/api/errors/420013
inLanguage: en
dateModified: 2026-04-01T03:32:01.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 420013: Knowledge base update failed

Log Type: TWILIO

Log Level: ERROR

## Description

Payload for updating the knowledge base was rejected.

### Possible causes

* Specified knowledge base could not be located
* The update included unsupported field modifications

### Possible solutions

* Verify the Knowledge Base ID is correct
* Review the API error details for specific invalid fields