---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/45700#article
headline: "45700: Unexpected error occurred. Unable to process WebChat request."
url: https://www.twilio.com/docs/api/errors/45700
inLanguage: en
dateModified: 2026-03-11T20:01:16.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 45700: Unexpected error occurred. Unable to process WebChat request.

Log Type: TWILIO

Log Level: ERROR

## Description

An unexpected error occurred when processing create WebChat conversation request.

### Possible causes

We encountered an unexpected error while processing your create WebChat endpoint.

### Possible solutions

Retry the request.

Check our [status page](https://status.twilio.com/) to see if we are having an outage.

If our status page has no information, [contact support](https://www.twilio.com/help/contact) with details about the requests that are failing, and we will investigate.