---
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"@id": https://www.twilio.com/docs/api/errors/45701#article
headline: "45701: Unexpected error occurred. Service unavailable. "
url: https://www.twilio.com/docs/api/errors/45701
inLanguage: en
dateModified: 2026-03-11T20:01:16.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 45701: Unexpected error occurred. Service unavailable. 

Log Type: TWILIO

Log Level: ERROR

## Description

An unexpected error occurred when processing create WebChat request. Our service is currently unavailable.

### Possible causes

We encountered an unexpected error while processing your request. Our service is currently unavailable.

### Possible solutions

Retry the request.

Check our [status page](https://status.twilio.com/) to see if we are having an outage.

If our status page has no information, [contact support](https://www.twilio.com/help/contact) with details about the requests that are failing, and we will investigate.