---
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"@id": https://www.twilio.com/docs/api/errors/45741#article
headline: "45741: Failed to create webchat conversation. Account not authorized "
url: https://www.twilio.com/docs/api/errors/45741
inLanguage: en
dateModified: 2026-03-11T20:01:16.000Z
author:
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  name: Twilio Developer Education Team
publisher:
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  name: Twilio
---

# 45741: Failed to create webchat conversation. Account not authorized 

Log Type: APPLICATION

Log Level: ERROR

## Description

Failed to create webchat conversation for provided address SID. Account not authorized

### Possible causes

Request attempted to access resource where access is not allowed for given credentials.

### Possible solutions

Check that credentials are correct.

Check that accessed resource is set correctly or apply for permissions.