---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/49009#article
headline: "49009: Credentials Malformed"
url: https://www.twilio.com/docs/api/errors/49009
inLanguage: en
dateModified: 2026-03-11T20:01:16.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 49009: Credentials Malformed

Log Type: APPLICATION

Log Level: ERROR

## Description

The credential SID associated with either the Profile Connector Instance SID or the Unique Name was invalid. Please check configuration and update credentials

### Possible causes

Credentials are present, but aren't parse-able due to an invalid SID placed inside of the configuration.

### Possible solutions

Please ensure the correct value inside of the SegmentUnifyApiKey.