---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/520037#article
headline: "520037: Summary retrieval failed"
url: https://www.twilio.com/docs/api/errors/520037
inLanguage: en
dateModified: 2026-04-01T03:32:01.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 520037: Summary retrieval failed

Log Type: TWILIO

Log Level: ERROR

## Description

Conversation summary for the profile could not be found or accessed.

### Possible causes

* The summary does not exist or has been removed
* The session does not have access to the target profile

### Possible solutions

* Double-check the Profile ID and Summary ID to ensure they are correct
* Verify your RBAC permissions