---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/53500#article
headline: "53500: Unable to acquire configuration"
url: https://www.twilio.com/docs/api/errors/53500
inLanguage: en
dateModified: 2026-03-11T20:43:38.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 53500: Unable to acquire configuration

Log Level: ERROR

## Description

Raised whenever the Client is unable to acquire configuration information from the Server.

### Possible causes

* The device running your application lost its Internet connection.
* A server-side error has occurred.

### Possible solutions

* Ensure the device running your application has access to a stable internet connection. If the problem persists, try connecting to another region.