---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/53501#article
headline: "53501: Unable to acquire TURN credentials"
url: https://www.twilio.com/docs/api/errors/53501
inLanguage: en
dateModified: 2026-03-11T20:43:38.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 53501: Unable to acquire TURN credentials

Log Level: ERROR

## Description

Raised whenever the Server is unable to return TURN credentials to the Client

### Possible causes

* A server-side error has occurred.

### Possible solutions

* If the problem persists, try connecting to another region.