---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/53613#article
headline: "53613: AWS credentials to access external S3 bucket could not be loaded"
url: https://www.twilio.com/docs/api/errors/53613
inLanguage: en
dateModified: 2026-03-11T20:43:38.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 53613: AWS credentials to access external S3 bucket could not be loaded

Log Level: WARNING

## Description

The AWS credentials configured in your account's recording settings could not be loaded.

The media will not be uploaded until the configuration has been fixed.

### Possible causes

This is most likely due to the fact that the AWS Credentials resource has been removed from Twilio.

### Possible solutions

* In the recording settings section of your account's console, create and assign a new credentials entry for accessing your S3 bucket or disable the external storage (media will be uploaded to the default bucket).