---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/53616#article
headline: "53616: Deleted a recording with custom configuration as time for retries was depleted"
url: https://www.twilio.com/docs/api/errors/53616
inLanguage: en
dateModified: 2026-03-11T20:43:38.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 53616: Deleted a recording with custom configuration as time for retries was depleted

Log Level: WARNING

## Description

Twilio gave up on uploading your recording with custom configuration, as time for retries was depleted. The recording has been removed and will not be available.

### Possible causes

* There was an error with your account's recording settings, either due to the access credentials for your own bucket or to the encryption key.

### Possible solutions

* In the recording settings section of your account's console, review the credentials for accessing your S3 bucket or disable the external storage (media will be uploaded to the default bucket).
* In the recording settings section of your account's console, set a valid public key or disable the encryption (media will be uploaded in raw).