---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60204#article
headline: "60204: Service does not support this feature"
url: https://www.twilio.com/docs/api/errors/60204
inLanguage: en
dateModified: 2026-03-11T20:43:38.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60204: Service does not support this feature

Log Type: APPLICATION

Log Level: ERROR

## Description

Your service does not have access to this feature.

HTTP status: 403

### Possible causes

You attempted to use a premium feature, but this feature is not enabled in your Service. Further authorization required.

### Possible solutions

If you are looking to use [custom verification codes](/docs/verify/api/customization-options#custom-verification-codes), you must first select the **Enable Custom Verification Code** option on your [Verify service](https://console.twilio.com/us1/develop/verify/services) via the Twilio Console. [Learn more](/docs/verify/api/customization-options#custom-verification-codes).

If you are looking to use a [custom friendly name](/docs/verify/api/customization-options#custom-company-name), contact [Twilio Sales](https://www.twilio.com/help/sales) to have this feature enabled.