---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60228#article
headline: "60228: Template was not found"
url: https://www.twilio.com/docs/api/errors/60228
inLanguage: en
dateModified: 2026-06-09T11:00:42.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60228: Template was not found

Log Type: APPLICATION

Log Level: ERROR

## Description

Twilio could not find the Verify template identified by the `TemplateSid` in your request. This error occurs when the template SID does not exist in your account or does not match an available Verify template.

### Possible causes

* The `TemplateSid` value is incorrect or contains a typo.
* The template was deleted or is no longer available.
* The request uses a template SID from a different account or environment.
* The request passes a value in `TemplateSid` that is not a valid Verify template SID format.

### Possible solutions

* Confirm that the `TemplateSid` in your request matches an existing Verify template in the same account.
* Copy the template SID directly from the Twilio Console or from the API response that created or listed the template.
* Verify that you are sending the request with the correct Account SID and authentication credentials for the account that owns the template.
* If the template was deleted, update your application to use an active template or create a new one before sending the request.
* Validate request parameters in your application before making the Verify API call.

#### Additional resources

* [Twilio Verify documentation](/docs/verify)
* [Verify API documentation](/docs/verify/api)
* [API authentication and credentials](/docs/iam)