---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60240#article
headline: "60240: Templates not allowed"
url: https://www.twilio.com/docs/api/errors/60240
inLanguage: en
dateModified: 2026-03-11T20:43:38.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60240: Templates not allowed

Log Type: TWILIO

Log Level: WARNING

## Description

Your account does not have enough permissions to use templates

### Possible causes

Some countries have special requirements that can override the message to be compliant with the country thus preventing the use of templates.

### Possible solutions

Please contact the support team to validate the requirements needed to be compliant with the country and avoid the override of the message.