---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60243#article
headline: "60243: Custom messages are not supported"
url: https://www.twilio.com/docs/api/errors/60243
inLanguage: en
dateModified: 2026-03-11T20:43:38.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60243: Custom messages are not supported

Log Type: TWILIO

Log Level: ERROR

## Description

Your verification is using custom messages.

### Possible causes

Verification created using custom message are not supported.

### Possible solutions

Ensure that you pass the OTP code via [custom code](/docs/verify/api/customization-options) parameter in the API request, following which it will be automatically map your incoming message to Verify default templates or migrate your custom messages to use [Verify Custom Templates](/docs/verify/api/templates)