---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60318#article
headline: "60318: Factor is unverified"
url: https://www.twilio.com/docs/api/errors/60318
inLanguage: en
dateModified: 2026-06-09T11:00:42.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60318: Factor is unverified

Log Type: APPLICATION

Log Level: ERROR

## Description

Twilio returns this error with HTTP 403 when your request uses a Verify `Factor` whose `status` is `unverified`. Verify `Factors` must be verified before you use them in authentication flows. Unverified Factors can also be deleted and become unverifiable 1 to 24 hours after creation.

### Possible causes

* You created a new TOTP `Factor`, but you did not complete the first-time verification step by sending a valid `authPayload`, so the `Factor` remained `unverified`.
* You created a Push `Factor`, but the device enrollment flow did not complete the factor verification step in the Verify Push SDK flow.
* You attempted to create or use a `Challenge` with a `factorSid` that points to a `Factor` that has not been verified yet.
* The `Factor` stayed `unverified` long enough to age out, which can leave it deleted or no longer verifiable.

### Possible solutions

* Fetch the `Factor` and confirm its `status` is `verified` before you use it for authentication.
* For TOTP, update the `Factor` with the latest `authPayload` from the authenticator app. If the code is correct, the `Factor` status changes to `verified`.
* For Push, complete the Verify Push factor verification step in your device enrollment flow before you create a `Challenge`.
* If the `Factor` is still `unverified` or has already aged out, create a new `Factor` and complete verification as soon as you create it.
* If you manage multiple Factors for the same user, make sure your request uses the correct `factorSid` for the verified Factor you intend to challenge.

#### Additional resources

* [Factor Resource](/docs/verify/api/factor)
* [Verify TOTP Quickstart](/docs/verify/quickstarts/totp)
* [Verify Push & Silent Device Approval Overview](/docs/verify/push)