---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60333#article
headline: "60333: The SMS message was sent using a brandless template."
url: https://www.twilio.com/docs/api/errors/60333
inLanguage: en
dateModified: 2026-03-11T20:43:38.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60333: The SMS message was sent using a brandless template.

Log Type: APPLICATION

Log Level: WARNING

## Description

The SMS message was sent using a brandless template, instead of the template that you configured, which contains a friendly name (brand).

### Possible causes

Due to mobile carrier regulations, Verify needs to remove the friendly name from the message body. This is due to compliance, and our best-effort to ensure delivery of your OTP to certain restricted destinations.

### Possible solutions

Configure a dedicated Sender ID or phone number to send messages, instead of using a shared one.

To learn more, see [Why was my friendly name not included in the Verify SMS?](https://support.twilio.com/hc/en-us/articles/12387480513307-Why-was-my-friendly-name-not-included-in-the-Verify-SMS-)