---
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"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60335#article
headline: "60335: The SMS message was sent using a brandless template."
url: https://www.twilio.com/docs/api/errors/60335
inLanguage: en
dateModified: 2026-03-11T20:43:38.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60335: The SMS message was sent using a brandless template.

Log Type: APPLICATION

Log Level: WARNING

## Description

The SMS message was sent using a brandless template instead of the template that you configured, which contains a Friendly Name (brand) configured in the Verify Service.

### Possible causes

The Friendly Name that you have configured contains restricted words

### Possible solutions

Contact support if you would like to request an exemption. To learn more, see Why was my friendly name not included in the Verify SMS?