---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60361#article
headline: "60361: Account SID is invalid or not provided"
url: https://www.twilio.com/docs/api/errors/60361
inLanguage: en
dateModified: 2026-06-09T11:00:42.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60361: Account SID is invalid or not provided

Log Type: APPLICATION

Log Level: ERROR

## Description

Twilio returned this error because the request did not include a valid Account SID, or the Account SID format was invalid. This error usually occurs when you send a Verify API request with a missing account identifier, a malformed `AC...` value, or credentials that do not match the account you are trying to access.

### Possible causes

* The request did not include an Account SID.
* The Account SID value is malformed or does not start with `AC`.
* The Account SID contains extra whitespace, truncated characters, or an invalid length.
* The request used credentials from a different Twilio account than the one that owns the Verify resource.
* An environment variable or application secret that stores the Account SID is empty or incorrectly configured.
* The request mixed a valid API key or auth token with the wrong Account SID.

### Possible solutions

* Confirm that your request includes the correct Account SID for the Twilio account that owns the Verify resource.
* Verify that the Account SID is formatted correctly and starts with `AC`.
* Check your application configuration, environment variables, and secret management system to make sure the Account SID is present and not blank.
* Remove any leading or trailing spaces from the Account SID before sending the request.
* If you use API keys, make sure the API key, secret, and Account SID all belong to the same Twilio account.
* Test the same credentials with a known good Verify API request to confirm the account information is valid.
* If you manage multiple Twilio accounts or subaccounts, make sure you are using the correct Account SID for the target account.

#### Additional resources

* [Twilio credentials and API authentication](/docs/iam/api)
* [Verify documentation](/docs/verify)