---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60367#article
headline: "60367: Invalid entity identity"
url: https://www.twilio.com/docs/api/errors/60367
inLanguage: en
dateModified: 2026-06-08T11:38:30.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60367: Invalid entity identity

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when you send an `Identity` value for a Verify Entity that is missing or does not meet the required format. Use an immutable identifier generated by your system that is 8 to 64 characters long and contains only dash-separated alphanumeric characters.

### Possible causes

* The request did not include the Entity `Identity` value.
* The `Identity` value is shorter than 8 characters or longer than 64 characters.
* The `Identity` value contains characters other than letters, numbers, and dashes.
* The request uses an Entity identifier that was not generated as a stable external user identifier, such as a UUID, GUID, or SID from your system.

### Possible solutions

* Include the Entity `Identity` value in the request. This value is required when you create an Entity and when you create or update a Push Factor for an Entity.
* Replace the current value with an immutable identifier from your system, such as a UUID, GUID, or SID.
* Verify that the `Identity` value is between 8 and 64 characters long and uses only dash-separated alphanumeric characters.
* Do not use directly identifying information for `Identity`. Use a non-PII identifier instead.

#### Additional resources

* [Entity Resource](/docs/verify/api/entity)
* [Factor Resource](/docs/verify/api/factor)
* [Verify Push Client Library Technical Overview](/docs/verify/push/technical-overview)