---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60424#article
headline: "60424: Contact address not found"
url: https://www.twilio.com/docs/api/errors/60424
inLanguage: en
dateModified: 2026-06-08T12:04:59.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60424: Contact address not found

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when your Verify request references a contact, but Twilio cannot find the phone number or email address needed for the verification. Verify sends verifications to a phone number or email address, so the contact must contain a valid destination for the channel you selected.

### Possible causes

* The contact does not include a phone number or email address for the requested verification channel.
* The contact has an address, but your application selected a different channel than the address supports.
* The phone number stored on the contact is not in `E.164` format for a phone-based verification.

### Possible solutions

* Update the contact so it includes the correct destination address for the channel you are using.
* If you are verifying a phone number, store the contact's phone number in `E.164` format before you retry the request.
* If you are verifying by email, add a valid email address to the contact and send the verification with the `email` channel.
* Validate both the selected channel and the contact address in your application before you create the verification.

#### Additional resources

* [Verifications API](/docs/verify/api/verification)
* [What is E.164?](/docs/glossary/what-e164)
* [Send Email Verifications with Verify and Twilio SendGrid](/docs/verify/email)