---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60614#article
headline: "60614: Lookup Request Must Be Completed in Different Twilio Region"
url: https://www.twilio.com/docs/api/errors/60614
inLanguage: en
dateModified: 2026-03-11T22:03:37.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60614: Lookup Request Must Be Completed in Different Twilio Region

Log Type: APPLICATION

Log Level: ERROR

## Description

Lookup package requested is not supported in your Twilio Region.

[Learn more about Twilio Regions here](/docs/global-infrastructure/understanding-twilio-regions).

### Possible causes

The request was received but failed due to the Lookup request not being supported by the selected Twilio Region due to data residency requirements. This can happen when a request for an EU or GB phone number is made outside of the IE1 Region. Learn more at [Twilio Regions](/docs/global-infrastructure/understanding-twilio-regions) and [Using Lookup with Twilio Regions](/docs/lookup/using-lookup-with-twilio-regions).

### Possible solutions

* Confirm that the request is selecting the expected Region.
* Confirm that the request is using an API key generated for the expected Region.